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Case Studies

AI-Powered Customer Service Transformation

By implementing integrated digital/omnichannel self-service solutions powered by AI and ML technologies, we helped a client achieve bot containment rates of 90%—far surpassing the industry average of approximately 20%. This resulted in significant cost reductions while improving customer satisfaction.

Cost Reduction Through Process Optimization

By deploying internal monitoring systems and applications that increased issue responsiveness, we helped a client cut incident resolution costs by 90%, ultimately elevating the customer experience across their entire service platform.

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Revenue Growth Through Portfolio Expansion

Through strategic market analysis and innovative solution development, we guided a technology services provider to scale their portfolio by 43% year-over-year, putting them on track for $400M in annual revenue.